Hotel Zum Erwin

Kelterstraße 10
76227 Karlsruhe-Durlach

1. scope

1.1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation as well as to all other services and deliveries of the Hotel Zum Erwin (hotel accommodation contract).
1.2. The subletting or reletting of the rooms provided as well as their use for purposes other than accommodation require the prior consent of the Hotel Zum Erwin in text form.
1.3. General terms and conditions of the customer shall only apply if this has been expressly agreed in writing in advance.

2. Conclusion of contract, partners, statute of limitations

2.1. The Hotel Zum Erwin is free to confirm the room booking in text form.
2.2. Contractual partners are the Hotel Zum Erwin and the customer. If a third party has ordered for the customer, he is jointly and severally liable to the hotel together with the customer.
2.3. All claims against the Hotel Zum Erwin shall in principle become statute-barred one year from the commencement of the statutory limitation period. Claims for damages are time-barred in five years. The limitation reductions do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

3. Services, prices, payment, offsetting

3.1. The Hotel Zum Erwin is obliged to keep the rooms booked by the customer available and to provide the agreed services.
3.2. The customer is obliged to pay the prices of the Hotel Zum Erwin applicable to the room rental and the other services used by him. This also applies to services and expenses of the hotel to third parties arranged by the customer. The prices include the respective statutory value added tax.
3.3. A subsequent reduction in the number of booked rooms, services or length of stay may lead to a price adjustment.
3.4. Invoices are payable within 14 days of dispatch without deduction. In the event of late payment, the Hotel Zum Erwin is entitled to charge a lump sum of 25.00 euros (default surcharges, processing fee).
3.5. Hotel Zum Erwin may require advance payment or a security deposit upon conclusion of the contract.
3.6. In justified cases (e.g. late payment), Hotel Zum Erwin is entitled to refuse further services.
3.7. The customer can only offset undisputed or legally binding claims.

4. Withdrawal of the customer (cancellation, cancellation, NoShow)

4.1. A withdrawal of the customer from the contract requires the consent of the Hotel Zum Erwin in text form. If this is not the case, the agreed price is to be paid even if the services are not used.
4.2. If a free withdrawal period has been agreed, the customer can withdraw up to this date at no cost. Thereafter, claims for payment or damages arise.
4.3. In the case of unused rooms, the Hotel Zum Erwin will charge income from other rentals. If the rooms are not re-rented, the hotel can pay the contractually agreed fee of 100 % Calculate.
4.4. The right of withdrawal expires two weeks before the agreed arrival date. Note: According to Directive 2011/83/EU, Article 16, there is no statutory 14-day right of withdrawal for hotel bookings.

5. Withdrawal of the hotel

5.1. If a free withdrawal period has been agreed, Hotel Zum Erwin is also entitled to withdraw from the contract within this period (e.g. if advance payment has not been made).
5.2. In the event of justified withdrawal by the hotel, the customer shall not be entitled to any claims for damages.

6. Room provision, handover and return

6.1. The customer does not acquire a claim to certain rooms, unless this has been expressly agreed in text form.
6.2. Booked rooms are available from 14:00 on the day of arrival. There is no entitlement to earlier provision.
6.3. Rooms must be vacated no later than 10:30 a.m. on the day of departure. After that, the Hotel Zum Erwin can stay until 14:00 50 % and from 14:00 100 % calculate the full accommodation price.
6.4. All rooms at Hotel Zum Erwin are Non-smoking rooms. In the event of non-compliance, a cleaning and damage allowance of EUR 150.00 collected.

7. Liability of the hotel

7.1. Hotel Zum Erwin is liable for its contractual obligations. Claims for damages are excluded, except in the case of damage to life, body or health as well as in the case of intentional or grossly negligent breach of duty.
7.2. Hotel Zum Erwin is liable for items brought in in accordance with the statutory provisions, but up to a maximum of € 3,500; for money, securities and valuables up to € 800,-.
7.3. When using hotel parking spaces, no safekeeping contract is created. Hotel Zum Erwin is not liable for damage or loss of vehicles or their contents, except in cases of intent or gross negligence.

8. Final provisions

8.1 Changes and additions to the contract or these GTC must be made in writing. Unilateral changes by the customer are ineffective.
8.2. Place of fulfillment and payment is the location of the Hotel Zum Erwin, Kelterstraße 10, 76227 Karlsruhe-Durlach.
8.3. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
8.4. Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.